Refund Policy

Last updated October 6, 2026

Automatic credit back

If you collect a lead at the email rate and we can’t find an email for it, the difference is returned to your balance automatically. You never pay the email rate for a lead without an email. Re-collecting a business you already have is free.

Refunding a purchase

You can request a full refund of a credit purchase within 14 days, as long as none of the credits from it have been used. Email info@safesky.digital from your account email. Once credits have been used, the purchase isn’t refundable, but if something went wrong with a list, contact us and we’ll make it right.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days. The matching credits are removed from your balance.

Disputes

Please contact us before disputing a charge with your bank; we can usually resolve things faster. If a payment is disputed, its credits are removed and the account may be paused while the dispute is open.